FAQs

 E-mail: support
@onketo.com.au

 ONKETO 15 Berry St, Clyde NSW 2142

 Free standard shipping on all $120+ orders.

 Quick Support
7 Days a week

Delivery and Click & Collect

How do I track my order?

If you’re an OnKeto online member, you can get an update on your order in your account. Just login and choose My orders.If you’re not a member, your order progress information is still easy to find.

Once your order’s been dispatched, you’ll receive an email confirmation from us. The email will contain a tracking number and a link that will take you to the website where can follow the progress of your delivery.

Your tracking information won’t update until the shipping status becomes available from Australia Post. This normally takes about 24 hours from the receipt of ‘Your order is on its way’ confirmation email.

Click & Collect orders (Unavailable Due to Covid-19)

If you chose Click & Collect, you’ll receive an email once your order is ready for collection. Please note the click & collect option is currently unavailable due to Covid-19.

Do I have to sign for my delivery?

No, you can shop online and receive your order delivered to your home contact free or to a local Post Office. To help protect the health of our customers and delivery partners, signatures are not currently required for home deliveries. If no one’s home, you have elected for contactless delivery or there is limited access to the address, Australia Post will leave a card letting you know where and when you can collect your order. You may receive an SMS from Australia Post with more delivery options. If you select one of these options, OnKeto will no longer be able to track your parcel. Find out more information on the Australia Post website.

Do you deliver internationally?

We currently only deliver within Australia.

What snacks can I eat on a keto diet?

There are so many fantastic snacks available on the keto diet, - some of which you would already enjoy! The problem with a lot of snacking habits is that the foods chosen spike insulin and sugar levels, which pretty much promote the opposite of fat burning. Here are some more keto friendly options:

  • Avocado or guacamole
  • Bulletproof coffee
  • Beef Jerky
  • Coconut-based products
  • Pre-baked keto goods, such as low-carb chocolate chip cookies

  • Pre-baked keto snacks are a fantastic snacking option, as these are filling, and can often be made to last the week, or frozen for convenience!

    What is a Ketogenic Diet?

    The ketogenic (or as it is affectionately known, ‘keto’ diet) is in a nutshell a diet based upon eating a combination of high fats and low carbohydrates to induce ketosis. Ketosis is the body’s fat-burning state, and can only be achieved when the body is fuelled primarily by fats.

    If the body is fuelled by carbohydrates, the body burns these carbohydrates as their first source of energy, therefore, when aiming to burn fat for fuel, a low carbohydrate diet must be maintained.

    Moderate levels of protein are also consumed by those on the ketogenic diet, but fat is the primary energy source, helping the body to remain in a consistent state of fat-burning ketosis.

    How long does it take to enter ketosis?

    As much as we might like this to be an immediate process, it does take a couple of days for the carbohydrates (or glucose) in your body to be replaced by fat (or ketones).

    This could be anything from 2-4 days to enter ketosis. If you feel that your body is responding slowly to the change, there may be other factors in play. Look at your macronutrient intake. It may be possible that some of the foods you are consuming, while healthy, may contain more hidden carbohydrates than you realise! These could also be in the form of sugar – which is already glucose, and will slow the transition to ketosis.

    If your macronutrients are on point, you may want to consider helping your body along a bit by taking some Activate Beta Hydroxybutyrate ( also known as BHB). This specialised formula encourages your body to enter ketosis faster by providing ketones directly to your body through yummy keto drinks. 

    Age, weight, and prior diet will also play a part in how long it takes your body to enter ketosis, so if you are doing the right things, never fear! It might just take you a little longer – but once your body is burning fat, you’ll know it – and love it!

    Can I eat fruit on the keto diet?

    Some fruits will cause bigger sugar spikes than others, thanks to different levels of  carbohydrates. It will vary slightly depending on your weight and macronutrient breakdown, but chances are, a fruit such as a banana is going to max out your entire carbohydrate intake for the day in one fell swoop!

    Instead, look for fruits such as blackberries, strawberries, watermelon, rockmelon, and a little zesty lemon.

    What vegetables can you eat on a keto diet?

    As with fruits, vegetables contain different levels of carbohydrates, meaning some you can eat almost endless amounts of on the keto diet, and others you are very limited in your consumption if you want to stick to your macros.

    On the whole, it’s those starchy root vegetables that you’re looking to avoid on the keto diet. This means limited amounts of potato, sweet potato, carrots, corn, peas, corn, artichokes, and parsnips.

    Luckily, there are a ton of delicious vegetables that are keto-friendly!

    Great low carb roasting vegetable options include broccoli, kale, eggplant, brussels sprouts, zucchini, capsicum, mushrooms and cauliflower, while solid salad vegetable options include lettuce, radish, spinach celery, tomatoes, and cucumber!

    What is a low carb diet?

    Quite simply, a low carb diet is a diet low in carbohydrates, deriving the majority of its fuel from other sources. This means avoiding foods high in carbohydrates, such as bread and pasta, alcohol, high sugar fruits, and vegetables such as potato (sorry guys).

    A low carb diet is not necessarily a keto diet, no siree. For a diet to be ketogenic, it must also include a moderate amount of protein, and take most of its energy from fat in order to induce ketosis.

    Low carb diets can be helpful in weight management, for diabetics, and for those with a wide variety of health issues.

    How much does shipping cost at OnKeto?

    We offer a flat rate of AU$9.95 to ship to anywhere in Australia.

    How long will it take to receive my order?

    Regular Post and delivery times can vary, see in the table below for an estimate time for your area.

    Location

    Business Days

    Tasmania

    4 - 5

    Victoria (includes Melbourne Metro)

    3 - 4

    Sydney Metro & ACT

    2 - 3

    South Australia (includes Adelaide Metro)

    4 - 5

    Queensland Central & South (includes Brisbane)

    5 - 6

    NSW Regional

    5 - 6

    Perth & Darwin Metro

    6 - 7

    Northern Territory Regional

    6 - 8

    Far North Queensland

    6 - 10

    Western Australia Regional

    7 - 9

    When will my order be dispatched?

    Great question! Possibly our most popular one.

    If you place your order before 12pm (AEDT) on a business day, we can usually get it out the same day. If it’s after 12pm (AEDT), it’ll go the next business day.

    This excludes public holidays and any Australia Post holidays.

      Order placed before 3pm AEDT Order placed after 3pm AEDT
    Monday Same day Tuesday
    Tuesday Same day Wednesday
    Wednesday Same day Thursday
    Thursday Same day Friday
    Friday Same day Monday
    Saturday Monday Monday
    Sunday Monday Monday

    Can I track my order?

    Absolutely! In your shipping confirmation email there’ll be a unique tracking code that you can enter on the Australia Post website.

    It can take up to 24 hours for the tracking information to appear on their website.

    My package isn’t here yet. What’s going on?

    First up, track your parcel on the Australia Post website. You’ll find your tracking code in the shipping confirmation email.

    If things aren’t making sense in the tracking, we’re happy to help out. That said, due to restrictions with Australia Post, we can’t get any answers until the package is more than three days late based on the table above.

    That means if we were sending to South Australia via Regular Post, more than 9 days need to have passed before we can get answers about what’s going on. We know it’s not ideal, but we have to play by Australia Post’s rules, especially at busy times of the year like Christmas and Easter.

    So if your package is more than three days late, drop us a line and be sure to include your name, order number, tracking number and contact information so we can find out what’s going on for you.

    My product/s are damaged/there’s something wrong with them. Can I have a new one/s?

    Oh no! Damaged parcels are the worst. We’d be happy to sort this out for you, but here’s the important part: if you receive damaged goods do not throw them away!

    If it’s possible, snap a photo of the damage and send it through to us. We can then arrange to replace or swap the items, and will organise for you to return the damaged items back to us.

    I've been issued a tracking number but it still shows no movement?

    Tracking will only show movement once it arrives into your destination state. Depending on your state, it can sometimes be days before tracking shows any movement (this does not mean it is not moving)

    What does "Awaiting Fulfilment" mean with my order?

    This means we have successfully received your order and it is awaiting processing on our end.

    What does "Completed" mean with my order?

    This means we have now fulfilled your order, ready for shipping.

    I didn't receive an email confirmation after my order

    We recommend checking your junk inbox, if you're still are unable to locate it, please contact us on support@onketo.com.au

    What is Afterpay?

    Afterpay is a payment service that allows you to enjoy what you want now, and pay for it in four equal payments later. The best part is, the payments are interest free.

    How do I use Afterpay?

    Shop online as normal. At checkout, choose Afterpay as your payment method. You’ll then be directed to the Afterpay website. Don’t worry, you won’t lose the items in your bag.

    If it’s your first time using Afterpay, you’ll need to register. Then you’ll complete your purchase and receive a confirmation email from both us and Afterpay.

    How does the payment schedule work?

    If you’re a new Afterpay customer, you’ll be required to make your first payment at the time of purchase. The remaining three payments will be deducted automatically each fortnight from your nominated card, unless you make voluntary payments.


    If you’ve used Afterpay before, your first payment will be deducted two weeks after your purchase for orders under $500 (or at the time of purchase if your order’s over $500).


    You can view your payment schedule by logging into your Afterpay account. Once logged in, you can also make voluntary payments to pay off your order before the due date.

    What if I can’t pay an instalment?

    If you fail to make a payment, you’ll be charged a $10 late payment fee by Afterpay. A further $7 late payment fee will be added seven days later if it’s still unpaid.

    You can read the Afterpay terms and conditions now for more details.

    Which cards does Afterpay accept?

    Afterpay currently only accepts Australian Mastercard and Visa credit and debit cards. Australia.

    When will my goods be delivered if I use Afterpay?

    Afterpay orders are delivered as per our standard delivery timeframes.

    Ask a Question

    For all enquiries, please contact us using this form.

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