Our Shipping Rate
We ship anywhere in Australia, including rural and remote destinations.
Our shipping rates are;
- Orders under $120 = $9.95
- Orders over $120 = FREE
We primarily ship by Australia Post as this has shown to be fastest, safest, most reliable method for most of our customers.
We endeavour to ship all orders within 1-2 business days.
Estimated delivery times
1 to 2 business days: NSW, ACT, VIC
2 to 5 business days: SA, South QLD
3 to 5 business days: TAS
4 to 7 business days: North QLD
5 to 9 business days: NT, WA
Currently we do not offer the option of Australia Post Express shipping. After communicating with our Auspost representative, due to the impact of high volume of packages and Covid there has been no guarantee that express shipping would arrive sooner than normal postage.
COVID-19 Impact to shipping times
Australia Post is currently experiencing a significant increase in demand. This is especially true in any state/areas subject to lock-down restrictions.
For more information visit https://auspost.com.au/about-us/news-media/important-updates/coronavirus
All orders come with free tracking. We'll email you a tracking link shortly when shipping your order.
We ship from our warehouse in the heart of Sydney to locations Australia-wide. We do not ship internationally.
We strive to use eco-friendly recycled, recyclable and compostable packaging wherever we can. Depending on the situation we may recyclable postage boxes to cut down our environmental footprint.
Po Boxes & Parcel Lockers
All orders shipped to a PO Box or Parcel Locker will be shipped via Australia Post Standard.
Authority to Leave
OnKeto holds no responsibility for orders placed with Authority to leave, so please ensure your delivery address is safe to do so.
In the unlikely event that your order is returned to our warehouse as undeliverable, unclaimed or refused, we will contact you via phone or email to try and rectify the problem. You will be asked to provide a different shipping address if you choose. If the order was undeliverable in the first instance because of an incorrect or incomplete address provided by you to us, you may be required to pay for additional shipping costs. If the order is still undeliverable and has been returned to us, we will provide you with a refund minus all shipping and return costs. In the 3+ years of operation this has only happened once or twice.
If you received the incorrect order, we will provide you with a full refund or replacement as soon as we can. Please contact us at email@example.com and we will rectify the situation.
Refunds and returns on products are not provided for change of mind.