What are the impacts of COVID-19 on shipping?

We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.

Please see here for more information on Australia Post's service impacts: https://auspost.com.au/about-us/news-media/important-updates/coronavirus

Where do you ship? 

We ship Australia Wide.

How much is shipping? 
  1. $9.95 flat rate standard shipping with tracking for orders up to $120 
  2. Free standard shipping for orders $120 and over  

When will you ship my order? 

Orders placed before 12pm AEST will be processed same day. Orders placed on weekends or public holidays will be processed next business day.

How do you ship items? 

We ship via Australia Post with tracking as standard within Australia. 

Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. In addition, Australia Post's signature on delivery service has changed. See here for more information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.

During business days, we aim to process all orders within 24 hours of receiving them and the courier or parcel system service will be arranged within 24 – 48 hours from the time of order during business days. It may take a few additional days if we are waiting on a product from the manufacturer or supplier. During holidays and weekends orders will be shipped out the next available day. Orders are shipped from our distribution centre in Sydney, NSW. Please take care to ensure your full address is listed to avoid any delays.

Standard Domestic Shipping

Domestic orders are shipped via Australia Post and other Couriers. Once despatched we estimate delivery times of: Sydney, Melbourne and Brisbane: 1-3 business days Adelaide: 2-4 business days Perth, NT & Tasmania: 5-7 business days Regional hubs (eg. Wollongong, Gold Coast and Geelong): 2-4 business days Remote regional areas can take longer for delivery Please note during sale/promotional periods processing time can take up to 2 business days.

Shipping rates within Australia

We deliver our products via the Australia Post parcel system. Our national shipping and handling costs are based on total sales value. Purchases below $120 AUD incur a shipping fee of $9.95 AUD. Orders above $120 AUD have free shipping within Australia.

PO Boxes & Parcel Lockers

All orders shipped to a PO Box or Parcel Locker will be shipped via Australia Post Standard.

Authority To Leave

OnKeto holds no responsibility for orders placed with Authority to leave, so please ensure your delivery address is safe to do so.

Undeliverable Orders

In the event that your order is returned to our warehouse as undeliverable, unclaimed or refused, we will contact you via phone or email to try and rectify the problem. You will be asked to provide a different shipping address if you choose. If the order was undeliverable in the first instance because of an incorrect or incomplete address provided by you to us, you may be required to pay for parcel return costs and additional shipping costs. If the order is still undeliverable and has been returned to us, we will provide you with a refund minus all shipping and return costs.

Return Policy
If you received the incorrect order, we will provide you with a refund or replacement as soon as we can. Please contact us at support@onketo.com.au with questions and we will instruct you once we receive your email. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Refunds and returns on products are not provided for change of mind.